Built-in, included on Unlimited
Every call, summarized, scored, searched.
Your team makes hundreds of calls a week. AvidBit's AI listens to all of them, writes the summary, surfaces the action items, and tells you what your customers are really asking for.
AI Summary
Sarah Jiménez · 4:32
Sarah called to confirm the Tuesday pickup window and asked whether weekend slots are available later this month. She agreed to the standard rate and said her accounting team will send a PO by Friday.
Key points
- Tuesday pickup confirmed, 8–10 AM window
- Asked about weekend availability
- PO incoming by Friday from accounting
Follow-up tasks
- Send weekend availability options to Sarah
- Watch for incoming PO from accounting
On every call
What you get the moment a call ends.
Turn AI on once. From then on, every call your team takes is transcribed, summarized, and analyzed without anyone clicking a button.
AI Summary
Every call ends with a short summary capturing the gist, key points, and decisions made — so you don't have to relisten or take notes during the call.
Follow-up Tasks
When a customer says "I'll send the PO Friday" or "let me check with my team," AvidBit notices and surfaces it as an action item before the call drops.
Sentiment Analysis
Each call is scored Positive, Neutral, or Negative based on tone and word choice. Triage angry callers fast, spot wins worth celebrating.
Key Points
The standout decisions and topics from the conversation, pulled out automatically. Searchable forever — no more "what did we agree to last month?"
Business Insights
Stop guessing what your customers want.
AvidBit reads across every call and surfaces patterns no human could spot. The product your customers keep asking for. The objection your reps keep losing on. The reason your booking rate dipped last week.
Refreshes daily, with the previous day's calls.
Reasons for Calls
AvidBit clusters your inbound and outbound calls by topic, so you can see what your customers actually want — without anyone hand-tagging anything.
Missed Opportunities
Flags every call where a customer asked for something you don't carry, can't deliver, or can't schedule. The product roadmap your customers wrote, with receipts.
Sales Outcomes
Tracks which calls turned into appointments, sales, or commitments, and gives you the conversion ratio you couldn't calculate before.
AI Chat Bot
Ask questions about a call. Or every call.
Open any call in Communicator or Call History and ask. "What did we agree to?" "Did the customer mention pricing?" "Summarize this whole quarter's calls with Anderson Logistics." The bot reads the transcripts so you don't have to.
Custom Requests
Define your own prompts and AvidBit runs them on every call automatically. "Did this caller mention a competitor?" "Was a quote requested?" Your business, your questions, your data — surfaced without anyone watching for it.
AI Summary Email
Get a summary in your inbox the moment a call ends. Set a minimum call length so short calls and wrong numbers don't clutter things up.
Turn it on. Watch what happens.
AI is included on the Unlimited plan. Toggle it in Settings → Locations → AI and your next call comes back with a summary.