AvidBit (“AvidBit,” “we,” “us,” or “our”) provides hosted business phone service and the software around it. We respect your privacy and only collect what we need to run our services and support you well. This policy explains how that works.
Who this covers
This Privacy Policy applies to our website at avidbit.com, our customer portal, our mobile and desktop apps, and the phone services we provide (together, the “Services”). It applies to visitors, prospective customers, and customers alike.
Information we collect
Information you give us
When you request a quote, open a support ticket, contact us, or sign up for service, we collect what you provide: your name, business name, email address, phone number, and anything you include in your message. If you become a customer, we also collect the account and billing details we need to provide and invoice the Services.
Information we collect automatically
When you visit our website or use our apps, we automatically receive standard technical data: your IP address, browser and device type, operating system, the pages you view, and how you interact with them. We use cookies and similar technologies to collect some of this — see Cookies & analytics.
Information from your device (apps)
If you use the AvidBit app to make and receive calls, it may use device features you grant permission to — for example your microphone for calls, your contacts to place calls, and notifications for incoming calls and messages. You control these permissions in your device settings and can change them at any time.
How we use information
We use the information we collect to:
- Provide, operate, maintain, and support the Services;
- Set up and manage your account and process billing and payments;
- Respond to your quotes, support tickets, and questions;
- Send service and account messages, such as outage notices and security or billing alerts;
- Send product news and offers where permitted — you can opt out at any time;
- Detect, prevent, and investigate fraud, abuse, and security incidents;
- Understand how the Services are used so we can improve them; and
- Comply with our legal obligations and enforce our agreements.
Google Calendar integration
When you connect your Google account to AvidBit’s appointment-scheduling feature, you grant AvidBit access to Google Calendar through Google’s OAuth consent screen. This section describes how we handle Google user data.
Information we access. With your explicit authorization, AvidBit accesses your Google Calendar to (a) read events on the calendar you designate for scheduling and (b) create new events on that calendar. We request only the Google Calendar permission needed to provide this feature.
How we use it. We use this access solely to power appointment scheduling through our AI phone assistant:
- reading existing events on your designated calendar to determine availability and avoid double-booking, and
- creating new appointment events that your callers schedule. A created event may include appointment details such as the service requested and the caller’s name and phone number.
We do not use Google user data for advertising, and we do not use it for any purpose other than providing this scheduling feature.
How we store and retain it. We securely store the OAuth tokens Google issues (used to maintain the connection) only for as long as the integration remains connected. Calendar event data is processed to operate the scheduling feature and is not retained beyond what is necessary to provide it. You can revoke AvidBit’s access at any time from your Google Account’s third-party access settings or by disconnecting the integration in AvidBit, which immediately stops all further access.
How we share it. We do not sell your Google user data and do not transfer it to third parties except as necessary to provide the scheduling feature, to comply with applicable law, or in connection with a merger or acquisition.
Limited Use. AvidBit’s use and transfer of information received from Google APIs to any other application will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Data retention
We keep personal information only as long as we need it for the purposes described here — to provide the Services, maintain your account, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When we no longer need it, we delete or de-identify it.
Data security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security — but we work to protect your data and to address incidents promptly.
Your privacy rights
Depending on where you live, you may have some or all of these rights: to access the personal information we hold about you, to correct it, to delete it, to receive a copy in a portable format, and to opt out of marketing. To exercise any of them, contact us using the details below. We won’t discriminate against you for exercising your rights, and we may need to verify your identity first.
California (CCPA/CPRA)
California residents have the right to know what personal information we collect and how we use it, to request access or deletion, to correct inaccurate information, and to limit the use of sensitive personal information. The categories we collect are identifiers (such as name, email, phone number, and IP address), commercial information (such as services purchased), and internet activity (such as site usage). We collect these directly from you and automatically as you use the Services. We do not sell or share your personal information, and have not in the preceding 12 months. You may exercise your rights using the contact details below, and an authorized agent may act on your behalf.
Europe & UK (GDPR)
If you are in the EEA, the UK, or Switzerland, we process your personal data to perform our contract with you, with your consent, for our legitimate interests in running and improving our business, and to comply with legal obligations. You have the right to access, correct, delete, restrict, or object to processing, to data portability, and to withdraw consent. You may also lodge a complaint with your local data protection authority.
Children’s privacy
Our Services are intended for businesses and are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for how to respond to it, our website does not currently respond to Do Not Track signals.
Links to other sites
Our website may link to sites we don’t operate. We are not responsible for their privacy practices, and we encourage you to read their policies.
International visitors
We operate in the United States. If you access the Services from outside the U.S., your information will be processed in the U.S., where data-protection laws may differ from those in your country.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version here and update the “Last updated” date, and we will give more prominent notice of material changes where appropriate.
Contact us
Questions about this policy or the information we hold about you? Reach us at:
AvidBit
support@avidbit.com · 833.284.3248
1380 W 50 S, Centerville, UT 84014
Mailing: PO Box 540263, North Salt Lake, UT 84054