Support

Open a ticket.

The fastest path for non-urgent issues. Fill out the form and we'll respond within one business hour during normal hours, or first thing the next morning if it's after-hours.

Help us help you faster.

A few things to include in your ticket make a real difference. The more context you give us up front, the fewer back-and-forth replies it takes to get to a fix.

Describe the impact

Tell us what you were trying to do and what happened instead. "Calls drop after 3 minutes" beats "phones broken."
Include affected users

List the user(s), extension(s), or phone number(s) where you noticed the issue. Helps us check the right account.
Approximate time

When did this start? A rough timestamp lets us pull the relevant call detail records and logs.
Screenshots welcome

Attach a screenshot if it helps — especially for billing or UI questions.

Service down right now?

Don't wait on a ticket — call us at 833.284.3248. Outages get worked live.